How does shipping work?
The seller is always fully responsible for physically shipping the item to the buyer.
After you’ve sold an item:
- Package your item – Place your item in a box or shipping envelope, available at office supply stores or the post office. To ensure that everything arrives in one clean piece, pack your item(s) well with bubble wrap, newspaper and/or tissue paper. Including a thank you note, business card, or any other approriate personal touches is also a nice way to show your buyer that you appreciate their business and encourages them to shop with you again!
- Keep your buyer informed – Send your buyer a private message thanking them for their business and letting them know when you plan to ship as well as the estimated delivery time. This gets rid of confusion on your buyer’s end about the parcel’s whereabouts and increases the chances of you receiving 5-star feedback.
- Ship ASAP using tracked delivery – We recommend you use tracked shipping whenever possible to make everyones life easier, as untracked parcels aren’t protected under our Seller Protection policy and you are responsible for whatever happens during the delivery stage of the sale. Tracking numbers aren’t always free, so remember to take that price into consideration when setting your shipping price. Take your item to the nearest post office or shipping provider with your buyer’s address and ship it!
- Follow-up with your buyer – Message your buyer again, this time to let them know that you’ve shipped their item and supply them with a tracking number.
Tips for staying safe:
Only send the item to the address shown on the in-app receipt to be protected by PayPal’s Seller Protection policy -. If the buyer asks you to ship to another address, let them know you will have to refund their money, and ask them to update their given address and buy the item again. Be aware that this option isn’t covered by Seller Protection.
Keep your proof of postage – If something goes wrong with the transaction, it’s likely you’ll need to show you’ve sent the item. Keep in mind that in order to be valid and accepted by PayPal, your proof of postage needs to contain a tracking number, the first line of the buyer’s address, the buyer’s postcode and the date of shipping.
Here’s a helpful list of couriers that offer tracked shipping: