Privacy Policy

This Agreement was last modified on 18/04/2020

To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used when you access CrepPlug’s website. We are committed to protecting your privacy and committed to developing technology that gives you the most powerful and secure online experience. 

This privacy statement covers personally identifiable information. Personally, identifiable information is any information that is associated with your name or personal identity. 

What we collect 

During the registration process, the types of personal information you provide to us may include, name, address, phone, PayPal address, email address, username and password. We will use your contact details so that we can communicate with you directly about the products you purchase and that you sell through the Service and the services we provide including any queries, issues or concerns you or other users have. If you are not a registered user and you purchase an item through CrepPlug, you will be required to provide shipping and email addresses, which will be shared with the Seller. The Buyer’s shipping information will be contained in the receipt provided to the Seller. 

When you browse our website, you do so anonymously. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our web site you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website. Like many other commercial websites, the Website may use a standard technology called a “cookie” to collect information about how you use the Website. Please go to “Use of Cookies” below for more information. 

We keep records of the products you buy, sell or exchange through the Service and the payment method you use for the transaction. We will use payment and transaction information to assist in the payment process for any product you purchase through the Service. We will provide your details to the seller of any item you purchase including your username and the name, delivery address and phone number you provide at the checkout. 

Other users can provide information that is associated with you such as comments and likes relating to your items and messages they send to you. We will use personal information about you that is contained in private messages sent by you to other users to assist the fulfilment of orders made through the Service and to respond to any queries, issues, concerns or disputes they raise. 

How we use it 

We use your personal information for the following purposes: 

  • To make the site easier for you to use by not making you enter your personal information more than once. 
  • To provide the requested services 
  • To personalise the website for you 
  • To enforce our terms of service, prevent fraud and to keep the site as safe as possible 
  • To permit Sellers to ship items to Buyers. 
  • To help us create and publish content most relevant to you. 
  • To alert you of updated information and other new services provided from CrepPlug. 

Who we may share it with? 

We never sell or rent your personal information. We may disclose your personal information if required to do so by law (for example, a warrant under the Regulation of Investigatory Powers Act), or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of CrepPlug, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others. We disclose your information to facilitate your transactions on the website. 

When you register, we will not share your information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. We use personal information to reply to inquiries, handle complaints, provide operational notices, keep records up to date to notify you via periodic e-mails of technical service issues, specials, or other related product/service information. 

All CrepPlug’s transactions are processed by PayPal. Your use of PayPal’s services is governed by the Paypal Terms of Use and Privacy Policy (please read both). 

Security of your Personal Information 

CrepPlug strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction. 

Your personal information is never shared outside the company without your permission, except under conditions explained above. 

We don’t send spam and do not permit spam on CrepPlug. 

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others. We are therefore not liable for loss/access to their personal data if you share your login details with anyone else. 

We use SSL encryption when collecting or transferring sensitive data and throughout the whole website. 

We are not responsible for the loss of your information in unprecedented events such as a breach to Crepplug and our service. 

Access to your Personal Information 

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time by logging into your account. 

Use of Cookies 

Our website is not setup to track, collect or distribute personal information. Our site does generate certain kinds of non-identifying site usage data, such as number of hits and visits to our sites. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information. 

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or our services. 

Problems or complaints with Our Privacy Policy 

We value your feedback and opinions. If you have any questions, comments or complaints about this privacy policy you may contact us at support@crepplug.com 

Information available to other users through the Service 

The Service is designed to help you interact with other users of the Service. As a result of this some of the information generated through the Service is shared with other users of the Service as described below. 

  1. User profile 
    When you create an account on the Service a user profile will be generated for you that makes the following information publicly available: user name, country and city location, your followers and who you are following, details about the items you are selling. If you add any of the following information to your profile this will also be made publicly available: profile picture, profile description and website address. We will not directly reveal user email addresses to other users. 
  2. Item listings 
    When you list an item for sale on the Service information you add to the listing will be made publicly available such as the item photograph, price, item description, accepted payment method and delivery options. Any comments or likes other users add to your item listing will also be made publicly available. 
  3. Information about your activity on the Service 
    Some of your activities on the Services are public by default. These activities are when you follow a user, or a user follows you, when you comment on or like an item, when you list an item for sale, when your item is sold, or when you purchase an item. 

Accessing and Correcting your Personal Information 

You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access the personal information we hold about you; and (iii) the right to request the correction of inaccurate personal data we hold about you and to request the blocking or deletion of your personal information where the processing does not comply with DPA as we are a UK based website. 

Most of the personal information we hold about you is either available directly from viewing your account and looking back over your own activities, or is available from the social networks that you have connected to our Service. If you think that there is other personal information which you think we hold, please contact us at support@crepplug.com 

Changes to this policy 

We may update this Privacy Policy from time to time and so you should review this policy periodically. When we change this Privacy Policy in a material way, we will update the “last modified” date at the bottom of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.