Terms Of Service

This Agreement was last modified on 18/04/2020

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY CREPPLUG.COM (“CREPPLUG”). BY USING THE SITE IN ANY MANNER INCLUDING VISITING OR BROWSING THE SITE, YOU (THE “USER” OR “YOU”) AGREE TO BE BOUND BY THIS AGREEMENT. THIS AGREEMENT APPLIES TO ALL USERS OF THE SITE, INCLUDING VENDORS, CUSTOMERS, CONTRIBUTORS OF CONTENT, INFORMATION AND OTHER MATERIALS OR SERVICES ON THE WEBSITE. It is important that you read and understand the Terms & Service before using the service. If there is anything within them that you do not understand or need clarification in, then please contact us at support@crepplug.com to discuss what this means for you. If you do not agree to these Terms of Service, please do not browse, access or use the Service. 

  1. CrepPlug is a Venue 

CrepPlug is as a venue which allows users who comply with CrepPlug’s policies to sell and buy footwear, using a fixed-price format. CrepPlug is not directly involved in the transaction between buyers and sellers. Therefore, CrepPlug has no control over the existence, quality of items listed on the website nor the safety or legality of any of the items listed. CrepPlug has no control over the truth or accuracy of the users’ content or listings; the capability of sellers to sell items or the ability of buyers to pay for listed items; or that a seller or buyer will actually complete a transaction or return an item. Hence, CrepPlug does not transfer legal ownership of items from the seller to the buyer. CrepPlug cannot guarantee true identity, name or address of a user however buyers and sellers are protected by Payals buyer protection when a transaction is successfullycompleted via our website. CrepPlug encourages you, as users, to communicate directly with potential transaction partners through the messaging tools provided and services available on the website. The real contract for sale is directly between the seller and the buyer. CrepPlug is not responsible or liable for any content such as, graphics, images, profiles, audio, video, text, data, information and links posted by you, other users or visitors. Our main service is to provide listing for sellers of footwear. You agree that CrepPlug is a venue. You use the CrepPlug service at your own risk. 

  • Setting up an account 

To sell via our marketplace, you must register with us and set up an account with a username and password (via your “Account”). We encourage you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers and symbols) with your account. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. Ensure that you as a user fill in your full account details and that you have added your PayPal account to ensure a successful transaction covered by PayPal’s buyer/seller protection. CrepPlug is therefore not liable for missing payments if a user fills in their PayPal details incorrectly or if your PayPal account details are missing, we will not repeat the payment. 

  • Marketplace 

Our service allows you to buy and sell items in a unique way. You can sell your items through our website by publishing pictures of the item you want to sell via the “add a new product” option. As a buyer, items must only be purchased using CrepPlug’s pre-approved methods of payment via the “add to cart and checkout” option. Transactions must take place within the service. CrepPlug’s method of receiving money for any item you sell is through PayPal. Payments are received directly to your PayPal account. Therefore, you will need a PayPal account in order to use CrepPlug. For the best interests of our users, you are not permitted to sell or purchase an item by making direct arrangements with the buyer or seller to use a payment method other than the one provided through our Service. Please note that selling or purchasing an item in any other way breaches our Terms of Service, it can result in suspension or termination of your CrepPlug account. We want to provide everyone with the best experience possible, so we ask you kindly to respect the commitments you make to another user when they purchase one of your items. Complaints, questions and claims related to an item should be directed to the seller. If users cannot resolve issues between themselves, we along with PayPal will attempt to help resolve disputes. CrepPlug will not make judgements regarding legal claims or issues. 

  • Authenticity Of Items 

It is Crepplug’s policy to protect our user from the counterfeit market. Our zero-tolerance policy means that anyone posting counterfeit goods will be banned. Therefore, sellers must sell authentic items on our platform, any unauthentic items will be removed from our website and the seller will be banned immediately. Furthermore, if an unauthentic item is sold via our venue Paypal’s buyers protection will ensure that the buyer receives a full refund by locking the sellers PayPal until the refund has been confirmed and further, being banned from our services indefinitely.  

  • Fraud 

It is Crepplug’s policy to protect our user from fraud. Our zero-tolerance policy means that anyone involving themselves in suspicious behaviour/activity such as fraud will be banned immediately from CrepPlug. Sellers must only begin the delivery process of an item once Paypal has confirmed that a safe and accurate payment has been made by the buyer (this can be checked on your Paypal transactions & e-mails). 

We encourage sellers to post ID with their items in the form of their name or a form of photographic ID, in all of their pictures of an item to ensure credibility. If you as a buyer are worried about the credibility of a seller or have any concerns about a seller contact us directly and immediately at support@crepplug.com. No stock photos or copied photographs are allowed. 

  • Your right to use the service 

You, the user, must either own any content which you upload or have explicit permission from the owner to publicly distribute the content. CrepPlug is in no way liable for copyright violations committed on behalf of its users. By uploading any content to CrepPlug, you give CrepPlug the right to store, manipulate, distribute and sell said content in any way. You agree to allow CrepPlug to store or re-format your content and display your Content on CrepPlug in any way as CrepPlug chooses. As part of a transaction, you may obtain personal information, including email address and shipping information, from another CrepPlug user. This personal information shall only be used for that transaction or for CrepPlug-related communications. We give you permission to use the content and materials respectfully in accordance with these Terms of Service and the Data Protection Act (2018). Your right to use the service is yours personally and you are not allowed to give this right to another person or to sell an account to another person. Your right to use our service does not prohibit us from giving other people the right to use the service. You are not given the right to use the “CrepPlug” name or any “CrepPlug” trademarks, logos, domain names and other distinctive brand features. 

  • Listing and Selling 

By listing an item on the website, you warrant that you and all aspects of the item comply with CrepPlug’s terms and conditions. You also warrant that you may legally sell the item. You must accurately describe your item and all terms of sale in your CrepPlug store. Your listings may only include text descriptions, pictures, graphics and any other relevant content to the sale of the item. All items must be listed in their appropriate category. Each listing must be an accurate and complete description of the item/items for sale in that listing. If the “in stock” quantity is more than one, all items in that listing must be identical. All sellers are advised to outline their store policies for their CrepPlug store in the “Shop description”. These policies should only include; shipping, returns and payment. Sellers must create reasonable policies and must stick by policies set. Sellers are responsible for enforcing their own reasonable shop policies. CrepPlug reserves the right to request that a seller modify his/her shop policy. The seller is obligated to ship the order, unless there is an extraordinary circumstance, for example (a) the buyer fails to meet the terms of the seller’s listing (such as the relevant payment), or (b) the seller cannot authenticate the buyer’s identity. The buyer is obligated to deliver appropriate payment for items purchased. The price stated in each item listing description must be an accurate representation of the item. You may not alter the item’s price after a successful sale for the purpose of avoiding CrepPlug’s commission or use another user’s account without permission. 

  • Purchase Conditions 

When purchasing an item, you agree that you are responsible for reading the full item listing before making a commitment to buy it. You enter into a legally binding contract to purchase an item when you commit to buy an item. 

  • Shipping 

The seller is responsible for the shipment of the item to the buyer. We cannot be liable for missing orders if the incorrect delivery address is given. We suggest requesting tracked delivery to protect from missing orders and keeping your tracking reference for 30 days after your item has been delivered.  

  1. Seller Commission 

The seller of any item will pay us a commission on the total transaction amount received by the seller of 6%, this is our standard rate. 

However, sellers who have sold 10 items will have to pay a commission fee of 5% 

For more details on this contact us at creppluguk@gmail.com. PayPal will also charge you an additional fee, their default fee for goods and services. Our commission will be deducted during payment using PayPal. Buyers will see the commission being payed and it will also be reflected to the seller to see. 

  1. Rules of Acceptable Use 

You must make sure the email address you provide in your Account details remains active and is checked on a regular basis. When using the Service you must not: 

Create more than one Account on the Service (however, you may connect all your social networks, which we support, to your Account on the Service) 

  • Give any false or misleading information in your Account details 
  • Allow another person to use the Service under your name or on your behalf unless you are a business and the person is authorised by you 
  • Use the Service if we have suspended or banned you from using it 
  • Send junk, spam or repetitive messages; 
  • Engage in any illegal or unlawful conduct including selling any fake or counterfeit items or any item that otherwise breaches another person’s rights 
  • Modify, interfere, intercept, disrupt or hack the Service or misuse the Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Service or any user of the CrepPlug or in any way violate the Computer Misuse Act (1990) 
  • Collect any data from the Service other than in accordance with these Terms of Service and the Data Protection Act (2018); 

Submit or contribute any User Content (including comments and descriptions relating to Sale Items) that contains nudity or violence, is abusive, threatening, harassing, obscene, misleading, untrue, offensive, derogatory or uses profanities or rude language; 

  • Unfairly or unlawfully interfere or manipulate any ratings system or user feedback system; 
  • Submit or contribute to any User Content without the permission of the content owner or otherwise infringe the Copyright, Designs and Patents act (1998); or offer to sell or buy illegal items 
  • Purchase or sell an item by making direct arrangements with the buyer or the seller to use a payment method other than the approved payment methods available through the Service 
  • Take any action which is deliberately designed to reduce or manipulate the Commission 
  • Submit or contribute any information or commentary about another person without that person’s permission. 

Failure to comply with the Rules of Acceptable Use may result in us taking all or any of the following actions (with or without notice): 

  • Immediate, temporary or permanent withdrawal of your right to use our Service; 
  • Immediate, temporary or permanent removal of any User Content (including the removal of items listed on the Service); 
  • Issuing of a warning to you; 
  • We may investigate any suspected breach of the Rules of Acceptable Use. During so we may temporarily withdraw your right to use our Service or remove User Content (including the removal of Items listed on the Service) without notice to you. 

This is not an exhaustive list 

  1. Ending our relationship 

If at any time, you feel that you cannot meet the Terms & Conditions or any changes made to the Terms & Conditions or the service, you must immediately stop using the service. You can do so by deleting your account and also contacting us at support@crepplug.com to make sure all the content linked to your account and email is deactivated. You will also lose any rights you have to use the Service or access our content or your User Content. We will not offer you compensation for any losses. 

  1. Our responsibility to you 

We will never be responsible for any loss or damage that is not reasonably foreseeable. 

  1. Resolving disputes 

If you have a dispute with us relating to the Service, please contact us immediately at support@crepplug.com and attempt to resolve the dispute with us informally. As PayPal is used for sale transactions, you may be eligible for PayPal’s Buyer and Seller Protection. 

We as CrepPlug are not eligible to refund the seller on the commission already taken by us if there is a dispute, for more information contact us at support@crepplug.com 

  1. Meetings 

Users may arrange and attend online virtual meetings or in-person meetings with one or more individuals. Users are solely responsible for interactions with others. CrepPlug does not supervise or control the Meetings, user-initiated online or offline gatherings, or the interactions between users and other persons or companies. Users are solely responsible for interactions with one another. All users agree to exercise caution and good judgment when interacting with others, particularly if meeting offline or in person. Users should use common sense. We do not advise or are held responsible for physical meetings. 

  1. Privacy 

CrepPlug will not sell or disclose your personal information to third parties without your explicit consent. Please refer to our Privacy Policy https://crepplug.com/privacy-policy/ 

  1. No Guarantee 

CrepPlug does not guarantee continuous or uninterrupted access to the website and operation of the website may be interfered with by factors out of CrepPlug’s control. 

  1. No Agency 

You and CrepPlug are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this agreement. 

  1. Changes to service 

We are always updating and improving the Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are made to reflect changing technologies and the way people interact with the Internet and our service. We may therefore need to update, reset, stop offering/supporting a particular part of the service. These changes to the service may affect your past activities on the service or user content.

If you continue to use the service once we update or change it, we assume that you have accepted any changes to the services. You are always able to stop using the service or delete your account. For more information contact us at support@crepplug.com 

  • Changes to documents 

CrepPlug reserves the right to, at any time, and at our sole discretion, modify these Terms of Service, including our Privacy Policy. Any such modification will be effective immediately upon public posting. The most current version will also be at www.crepplug.com/terms-of-service/ Changes to Terms of Service will usually happen when we add new features to our service. We will contact you to let you know about any changes to the Terms of Service. We may contact you through the service or via your registered email address. 

  • Contact and Feedback 

If you need to contact us in relation to these Terms & Conditions please email us at support@crepplug.com 

We value your opinion and are always ready to learn about ways we can improve our Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so we can use and implement it for the good of our service.