Our marketplace is 100% safe for buyers and sellers
Crepplug + PayPal Protection
If anything goes wrong, every transaction conducted through Crepplug with PayPal is eligible for a full refund.
Buyer Protection
What's covered
- Items not delivered
- Items not as described
- Inauthentic items
What's not covered
- Transactions completed off of CrepPlug (PayPal gifts, Venmo, in person transactions, trades, etc.)
- Items purchased through PayPal Guest Checkout
- Items that don't fit
- Items you decided you no longer want after purchasing
- Claims that are closed prematurely or filed incorrectly
- Items reported after 90 days
How it works
If you follow these guidelines, you are eligible for PayPal Buyer Protection:
- Complete the transaction on CrepPlug (not offsite)
- Use your registered PayPal account (not guest checkout)
- Provide a PayPal Confirmed Shipping Address
- Report the issue to CrepPlug within 90 days.
- File the appropriate claim within 180 days of the transaction
- Do not close the claim until you confirm that the case is resolved
- See more at PayPal Buyer Protection
PayPal Buyer Protection
If you do not receive your purchase or receive an item that is significantly different from the listing, contact our support team and we will guide you through the process of receiving a full refund (including shipping costs) through PayPal.
Seller Protection
What's covered
- Buyer chargebacks: files an unauthorized payment claim with their payment provider.
- Buyer claims the item was not received but your shipment has been marked as delivered.
- Buyer claims the item is not as described but is.
- Buyer claims the item is inauthentic but the item is authentic.
What's not covered
- Transactions completed off of CrepPlug (PayPal gifts, Venmo, in person transactions, trades, etc.)
- Items shipped without full online tracking (e.g. USPS First Class International)
- Items reported after 90 days
How it works
If you follow these guidelines, you are eligible for PayPal Seller Protection:
- Complete the transaction on CrepPlug (not offsite)
- Ship the item with a tracking number. For items over £250, get signature confirmation.
- Ship to the confirmed address on the Transaction Details page.
- Report the issue to CrepPlug within 90 days.
- See more at PayPal Seller Protection.
PayPal Seller Protection
If a buyer opens a PayPal claim on an item you sold on CrepPlug, you can defend your claim with records: photos, receipts, shipping tracking, etc. PayPal will review your claim and can reimburse you for the full cost of the item plus shipping costs.
